Your Scheme is administered by Spence & Partners — pension specialists supporting members like you every day.

  • 130 Dedicated team members
  • 7 UK locations
  • 25 Years in business

The latest

Latest news.

  • Jul 2026 Pension increases Minimum retirement age to increase The Normal Minimum Pension Age (NMPA) will increase from 55 to 57, effective from 6th April 2028. This change means that most pension savers will need to wait until they are 57 before they can access their pension benefits without incurring an unauthorised payments tax charge, unless they are retiring…

    Published

    July 2026

    Summary

    The Normal Minimum Pension Age (NMPA) will increase from 55 to 57, effective from 6th April 2028. This change means that most pension savers will need to wait until they are 57 before they can access their pension benefits without incurring an unauthorised payments tax charge, unless they are retiring…
  • Jul 2026 Inheritance tax Inheritance Tax on Pensions For deaths on or after 6 April 2027, most pension death benefits will be potentially subject to Inheritance Tax (IHT). The main exemptions are death benefits which can only be paid as: Pension beneficiaries and personal representatives will be able to require pension scheme administrators to pay any inheritance tax…

    Published

    July 2026

    Summary

    For deaths on or after 6 April 2027, most pension death benefits will be potentially subject to Inheritance Tax (IHT). The main exemptions are death benefits which can only be paid as: Pension beneficiaries and personal representatives will be able to require pension scheme administrators to pay any inheritance tax…
  • Jun 2026 Scheme updates Data Use and Access Act 2025 (DUAA) The Data Use and Access Act 2025 (DUAA) introduces a new requirement for Data Controllers (Trustees and Scheme Actuaries) to have a clear and accessible complaints handling process for individuals who wish to raise concerns about the use of their personal data.    From 19 June 2026, Data Controllers must be able to demonstrate that:…

    Published

    June 2026

    Summary

    The Data Use and Access Act 2025 (DUAA) introduces a new requirement for Data Controllers (Trustees and Scheme Actuaries) to have a clear and accessible complaints handling process for individuals who wish to raise concerns about the use of their personal data.    From 19 June 2026, Data Controllers must be able to demonstrate that:…
  • Feb 2025 Scheme updates Pensions Dashboards update The Pensions Dashboards Programme is developing an online framework to enable savers to keep track of all their pension savings in one place. All schemes must connect by 31 October 2026. Once the framework is in place, the expectation is that multiple providers will connect to it. This will potentially…

    Published

    February 2025

    Summary

    The Pensions Dashboards Programme is developing an online framework to enable savers to keep track of all their pension savings in one place. All schemes must connect by 31 October 2026. Once the framework is in place, the expectation is that multiple providers will connect to it. This will potentially…
  • Sep 2024 Member services Retirement Living Standards The Pensions and Lifetime Savings Association (PLSA) has published updated figures for its Retirement Living Standards to reflect the increases in cost of living over the last year. The latest increases reflect the strong effects of rising prices in what’s needed to meet the cost of food and energy, as…

    Published

    September 2024

    Summary

    The Pensions and Lifetime Savings Association (PLSA) has published updated figures for its Retirement Living Standards to reflect the increases in cost of living over the last year. The latest increases reflect the strong effects of rising prices in what’s needed to meet the cost of food and energy, as…
  • Feb 2024 Member services Member Roadshows During November, Susan Anyan (Chair of the Trustee) and Ian Emery (Pension Manager who works at Aon) attended the Doncaster and Willington Quay sites to deliver pension roadshows. Employees who are deferred members of the Scheme were given the opportunity to attend a seminar and book a one-to-one session to…

    Published

    February 2024

    Summary

    During November, Susan Anyan (Chair of the Trustee) and Ian Emery (Pension Manager who works at Aon) attended the Doncaster and Willington Quay sites to deliver pension roadshows. Employees who are deferred members of the Scheme were given the opportunity to attend a seminar and book a one-to-one session to…

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Reach the Scheme administrator, Spence, directly. We’re here to help and answer any question you might have.

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Common questions

Frequently asked.

  • How do I contact the Scheme?

    You can reach the Scheme through the pension helpdesk, run by the Scheme administrator. Email [email protected] or use the form on our Contact page.

  • Who is the Trustee of the Scheme?

    Capital Cranfield Pension Trustees Limited has been the sole Trustee of the Scheme since January 2023. The Trustee is responsible for ensuring that the Scheme is administered in accordance with pension legislation and the Scheme rules. You can read more on our Trustee page.

  • Who administers the Scheme?

    The Scheme is administered by Spence & Partners. They handle day-to-day queries, calculate and pay benefits, and keep your records up to date. Most questions about your pension can be answered by the helpdesk.

  • How do I access my pension online?

    Use My Pocket Pension, the Scheme’s online portal. You can view your details, run retirement estimates, and find Scheme documents at any time. Select the My Pocket Pension button at the top of the page to log in.

    The My Pocket Pension app will be available from 1st September 2026. In the meantime, you can contact the administrator directly via the contact form.

  • How do I update my personal details?

    Log into My Pocket Pension and open the “My details” section to change your address, phone number or email. If you would rather talk to an administrator about any changes, you can contact them directly – contact form

  • How much is my pension worth?

    You can view information about your pension through My Pocket Pension. If you require additional information, please contact the administrator.

  • When can I take my pension?

    The age at which you can take your benefits depends on the Scheme rules and your individual circumstances. Please contact the administrator if you are considering retirement.

  • What happens to my pension if I move house?

    It is important to keep your contact details up to date so we can continue to pay your pension and provide important Scheme communications.

  • Can I transfer my pension benefits?

    Depending on your circumstances, you may be able to transfer your benefits to another registered pension arrangement. Please contact the administrator for more information.

  • How is my personal data used?

    The Scheme needs to hold and process personal information in order to administer your benefits. Further information is available in the Scheme’s Privacy Notice.

  • Where can I find Scheme documents?

    Important documents such as newsletters, member booklets and notices are available through My Pocket Pension and also here on the Scheme documents page.

  • How do I make a complaint?

    If you have a complaint about the administration of your benefits, please contact the administrator in the first instance. Information about the Scheme’s Internal Dispute Resolution Procedure (IDRP) is available here on the Scheme documents page.