Help and contacts
If you can't find the answer to your question in our questions and answers page, the administration team is your first point of contact for most questions about your benefits.
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Contact details
Before you get in touch
Remember: Before you contact the Scheme's administrator, you should collect together the details you will need.
Contacting the administrator
Also remember, you can contact the administrator at any point.
Getting independent financial advice
If you would like advice about any aspect of your pension savings, please consider taking independent financial advice.
For more details, head to our 'Getting independent financial advice' page.
Other useful organisations
There are a number of external organisations you may find useful when considering your pension.
Our advisors
The Trustee is in place to oversee the effective operation of the Scheme, including administration of benefits, collection of contributions, payment of pensions and other benefits and the investment and safe custody of the Scheme's assets.
You can see a list of the various organsiations who support the Trustees in these endeavours.
Have a complaint?
The Trustee is responsible for setting up a formal procedure to resolve any complaints raised by members.
Form more detail about how this works, see the 'complaints' page.